Our team of Community Advisors are there to provide information and support to people living with MS as well as all people affected by MS, including family members, employers, friends, and carers.

They cover the whole Auckland region and are community based so are available to meet you in your home or workplace. While their regular hours are 9am to 5pm on weekdays, they are available to meet outside of working hours and weekends by arrangement.

The Community Advisors are also available on the phone or through a variety of digital means, including Skype, Zoom, WhatsApp or Facetime.

If you are newly diagnosed, or new to MS Auckland, they will ask you to fill in a few forms. This will get you logged into our system and, if you would like, you can receive our monthly e-newsletter and our magazine. All newly diagnosed people also receive a book on Overcoming MS. This is a comprehensive book that looks at ways in which people can empower themselves with tools to manage their MS symptoms.

The Community Advisors are skilled professionals, however they are not medical professionals. They work closely with the MS team at Auckland Hospital to provide non-medical community care and support.  They comply with the Health Information Privacy Code 1994 and recognise The Code of Health and Disability Services Consumers’ Rights.

Some of the areas in which a Community Advisor may be able to assist you include:

  • Discussing and understanding your MS diagnosis and what this means for you, your family and for the future
  • Providing up-to-date knowledge of MS and ways to manage it
  • Advocating on your behalf
  • Providing counselling support and programmes
  • Providing referrals to other agencies and health professionals
  • Supporting partners, carers, families, friends, employers and work colleagues
  • Arranging and facilitating support groups and networks
  • Conducting assessment of needs, such as for the Total Mobility Scheme
  • Liaising with other services providers, such as Income Support and home care agencies.

If you would like to speak to a Community Advisor, or if you would like to refer someone to the Community Advisor services please complete our Referral Form.